Shipping policy
SHIPPING POLICY
Last Updated: May 11, 2026
This Shipping Policy applies to orders placed through revornynhealth.com, operated by Revornyn Health, a brand of CYPRESS ECOM LLC.
By placing an order with us, you agree to the shipping terms below.
1. Shipping Locations
We currently ship orders only within the United States.
We do not intentionally offer shipping to addresses outside the United States. If an order is placed with an address outside the United States, we reserve the right to cancel the order and issue a refund.
2. Order Processing Time
Orders are typically processed within 1–3 business days after payment is successfully completed.
Business days are Monday through Friday, excluding weekends and U.S. holidays.
Processing time is separate from shipping transit time. During high-volume periods, holidays, carrier delays, or circumstances outside our control, processing may take longer.
3. Estimated Delivery Time
After your order has been processed and shipped, estimated delivery time within the United States is typically:
3–8 business days
Delivery times are estimates only and are not guaranteed. Actual delivery times may vary due to carrier delays, weather conditions, incorrect addresses, operational issues, or other circumstances outside our control.
4. Shipping Costs
Shipping costs are calculated at checkout based on the shipping method, destination, and any applicable order details.
Any applicable shipping fees will be displayed before you complete your purchase.
Shipping fees are non-refundable unless required by applicable law or unless the issue was caused by our error.
5. Shipping Carrier
We currently use YunExpress and/or its delivery partners to ship orders.
Depending on the destination and delivery route, the final delivery may be completed by a local carrier or delivery partner.
6. Tracking Information
Once your order has been shipped, you will receive a shipping confirmation email with tracking information, when available.
Please allow some time for tracking updates to appear after the carrier receives the package. Tracking information may take 24–72 hours to update.
7. Incorrect or Incomplete Shipping Address
You are responsible for providing a complete and accurate shipping address at checkout.
We are not responsible for delays, failed deliveries, returned packages, or lost orders caused by an incorrect or incomplete address provided by the customer.
If you notice an error in your shipping address, contact us immediately at:
We will do our best to update the address before the order is processed or shipped, but we cannot guarantee that changes can be made once an order has been submitted, processed, or shipped.
8. Lost, Missing, or Undelivered Packages
If your package is lost in transit, does not arrive, or tracking shows no reasonable movement for an extended period, please contact us at:
Please include your full name, order number, email address used at checkout, and tracking number if available.
After reviewing the issue, we may send a replacement order at no additional cost if we determine that the package was lost, undelivered, or not successfully delivered.
We reserve the right to investigate the shipment status with the carrier before issuing a replacement.
9. Packages Marked as Delivered
If tracking shows that your package was marked as delivered but you have not received it, please contact us at:
We may ask you to:
- check with household members, neighbors, building staff, or front desk;
- verify the shipping address;
- check common delivery areas;
- allow additional time in case of carrier scanning delays.
After review, we may send a replacement order if we determine that the package was not properly received.
We reserve the right to deny replacement requests if we reasonably determine that the package was successfully delivered to the correct address or that the claim is fraudulent, abusive, or inconsistent with carrier records.
10. Damaged Items During Shipping
If your item arrives damaged, please contact us immediately at:
Include your order number and clear photos or videos of the damaged item, packaging, and shipping label.
We will review the issue and, if approved, may offer a replacement, refund, or other appropriate solution in accordance with our Return and Refund Policy.
11. Delays Outside Our Control
We are not responsible for shipping delays caused by events outside our reasonable control, including but not limited to:
- carrier delays;
- weather conditions;
- natural disasters;
- labor strikes;
- transportation disruptions;
- incorrect or incomplete shipping information;
- high-volume holiday periods;
- technical issues;
- customs or import processing, if applicable;
- other events beyond our control.
If we become aware of a significant delay affecting your order, we will make reasonable efforts to assist you.
12. Order Cancellations Before Shipping
If you need to cancel an order, contact us as soon as possible at:
We cannot guarantee cancellation once an order has been submitted, processed, fulfilled, or shipped.
If your order has already shipped, you may request a return after delivery if the item is eligible under our Return and Refund Policy.
13. Digital Content and Subscription Delivery
Some purchases may include access to a recurring monthly subscription for digital ebook content.
Digital ebooks are delivered electronically by email to the email address provided at checkout.
Digital content is not shipped physically and does not follow the shipping timelines listed above.
You are responsible for ensuring that your email address is accurate and that our emails are not blocked, filtered, or sent to spam or junk folders.
14. Contact Information
For questions about shipping, tracking, lost packages, damaged items, or delivery issues, contact us at:
Revornyn Health
Operated by CYPRESS ECOM LLC
55 Dexter St
Waltham, Massachusetts, 02453
United States
Email: info@revornynhealth.com
Phone: +1 659-221-0521
Website: revornynhealth.com